Frequently Asked Questions

Q. How do I log in?

In order to login and buy products on our site you need to open an account using the link at the top of the page. Here you will be asked for your contact details and delivery address. We do not hold any credit card information.

Q. Are Woollen Blankets Washable?

The advice from the manufacturer is Dry Clean Only.

Delivery.

We current use DHL to deliver parcels and this is free of charge for mainland UK addresses. If you would prefer another method of delivery please let us know however this may incur an additional cost.

Overseas carriage Charges.

If you place an order for delivery to anywhere other than mainland UK please telephone for the carriage charge 0044 1993 702434

Q. Do you offer a refund on goods?

We offer a full refund if the product that you purchase is either damaged/ faulty or simply not right for you.
Please return the item with all the packaging within 28 days of receipt and we will then refund or replace immediately.
If items are damaged or faulty we can arrange collection. However for general returns please send the items back to us within 28 days. Postage will not be refunded.

Q. Can I have a Blanket made to a non standard size?

We can have Blankets made to special sizes the cost is an additional £60 per blanket over the cost of the next size up. The maximum width is 280 cm and for Blankets longer than 305 cm we would calculate the price and agree it before manufacture.

Q. Is Satin Ribbon available to buy?

We can supply cut lengths of wide 6" Satin blanket ribbon in any of the colours shown at a cost of £2.95 per metre.

Q. Can Old Blankets be repaired?

We cannot repair old and worn blankets nor can we offer to rebind them where the ribbon has worn away.

Q. Are Woollen Blankets made in Witney?

Not any more. The last of the five main producers closed 7 years ago. All our Blankets are UK manufactured and to a high standard.

© Copyright Witney Blankets 2011